Is the targeted duration of time and a service level within which a business process must be restored after a disaster. Is the maximum acceptable amount of data loss measure in time.
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A service that supports the performance of the consumer.
. ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists tasks and procedures that any. Fit for purpose D. A service that meets its service level targets.
ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. A service that supports the performance of the consumer. It is a part of the configuration management database CMDB and contains workarounds.
ITIL V3 Sample Questions Page 6 of 15 20. By definition a Function is an organizational entity typically characterized by a special area of knowledge or experience. Fit for function C.
Learn vocabulary terms and more with flashcards games and other study tools. To continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes b. A Purpose b Products c Perspectives d Practice 10.
A service that increases constraints on the consumer. Is the maximum tolerable amount of time that is needed to verify the system andor data integrity. The functionality offered of a product or.
The utility of a service is best described as. The utility of a service is best described as. Fit for Purpose C.
To have utility a service must either support the performance of the consumer andor remove constraints from the consumer. Fit for design B. You can think of them as functional utility and non functional warranty requirements whether the stakeholders actually define them or not.
B The processes required to deliver and support services. What is the definition of utility. Start studying ITIL Quiz.
Fit for design B. Utility is what does it do. It is maintained by the service desk and updated with the details of each new incident.
You are working to design a new service for internal use across your organization. Utility is the functionality offered by a product or service to meet a particular need. As part of your design efforts you form a small team with relevant stakeholders from the Human Resources Information Technology Sales and other relevant departments to ensure the service adequately meets each departments needs and hope this results in greater acceptance of the service.
ITIL focuses on processes not specific tools so ITIL will work for any organization that provides internal external or shared IT services. Examples would be a team operating the SAP environment a software development department or - to name a function outside of the IT organization - a Human Resources HR department. The whole thing has to meet the security requirements from our customers as well as those dictated by legislation but not to the detriment of utility or the other three warranty components.
Fit for purpose D. To encourage Service Providers to stop and think why something is. The utility of a service is best described as.
It enables organizations and individuals to deliver cost-effective IT Service Management ITSM aligned with business vision strategy and growth and acts as a single point of contact between. A service that is fit for use. Enable utility and availability.
It is adaptable to meet the needs of any organization with any type of customer. A Base Service Package Supporting Service Package Service Level Package. Fit for function C.
Utility is best described as what. The contents of a service package include. Fit for design B.
Which term describes if a service is fit for use. The utility of a service is best described as. A service that is fit for use.
The utility of a service is best described as. A A set of specialized organizational capabilities for providing value to customers in the form of services. ITIL 4 Foundation Practice Exam 1 Question 1.
Fit for purpose Setting policies and objectives is the primary concern of which of the following elements of the service lifecycle. A Fit for design b Fit for purpose c Fit for function d Fit for use 9. A service that meets its service level targets.
Second ITIL is non- prescriptive. Utility perhaps answers what the service does or whether a service is fit for purpose. It is maintained by problem management and is used by the service desk to help resolve incidents.
Like for a phone it makes calls. Fit for Function D. The 4 Ps of ITSM are people partners processes and.
D A technically focused set of management practices for IT service delivery. A service that increases constraints on the consumer. Warranty is how well it does those things.
ITIL Functions and Processes. Important Things- The Information Technology Infrastructure Library ITIL is a set of concepts and practices for Information Technology Services Management ITSM Information Technology IT development and IT operations. The goal of Continual Service Improvement is BEST described as.
C The processes that enable efficient IT service delivery and support. Information Technology Infrastructure Library ITIL is defined as a framework with a set of best practices for delivering efficient IT support services. A The assurance that a product or service will meet agreed requirements b A possible event that could cause harm or loss or make it more difficult to achieve objectives c The functionality offered by a product or service to meet a particular need d A tangible or intangible deliverable that is.
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